Dispatcher

ID
2024-8368
Category
Customer Service/Support
Location : Location
US-ID-Caldwell
Position Type
Full-Time
Posted Min Pay Rate
USD $16.00/Yr.
Posted Max Pay Rate
USD $19.00/Yr.

Overview

Dispatcher
Monday - Friday with alternating weekends
10am - 7pm
$16 - $19
 
What you will do:
  • Scheduling and dispatching drivers based on customer requests or immediate needs
  • Using telephone system to contact technicians
  • Relaying information such as work orders or other messages to technicians

Job Requirements:

  • Attention to detail
  • Ability to multitask
  • Typing skills
The northwest’s largest heating, cooling, plumbing & electrical company is HIRING!
If you are looking for a new and exciting career, this is the place to work! Right Now Heating, Cooling, Plumbing & Electrical has served over 200,000 customers and is growing faster than ever!

We provide:
  • 401k retirement plan
  • Medical, Dental, & Vision
  • Paid training
  • Outstanding work culture and environment
This is your chance to be part of a team of 500 people strong. We are known for our Trademark “Pink Trucks” and outstanding service across 3 states! Right Now is a terrific place to build your future and start a new career. If you’re ready to work for a great company, Right Now is the place and time!

Qualifications

Qualifications:

  • Dispatch experience highly preferred
  • Ability to pass a background check
  • High school diploma (or GED)
  • Demonstrate passion for excellence with respect to treating and caring for customers
  • Strong decision-making abilities
  • Ability to identify customer needs and clearly articulate product and service offerings
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Meet all attendance and dependability requirements
  • Team player
  • Multitasking and time management skills with the ability to prioritize

Core Competencies:

  • Strong verbal and written communication skills
  • Comfortable in navigating through multiple software systems and windows simultaneously
  • Ability to show empathy when responding to customer’s needs
  • Must be flexible with the ability to adapt to changes quickly and think conceptually

 

 

Responsibilities

Who/What Are We Looking For?

  • Coordinate the transportation movements of the technicians
  • Must keep track of the drivers’ schedules as they change throughout the day
  • Keep track of the technicians’ start and departure times
  • Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
  • Requires interaction with drivers daily
  • Anticipate problems with routes and parts by making quick sound decisions
  • Respond to special requests from customers related to jobs performed by a technician
  • Order parts for special orders
  • Maintain techs’ vacation, sick and weekend schedules
  • Follow up on all pending/ recommended work
  • Forecast workload for 2-3 days out
  • Contact customers with parts pending and status of parts

 

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