Parts Warranty Administrator

Join our team as a friendly and dedicated parts facilitator! As a key member of our organization, you will play a vital role in ensuring that our customers receive the parts they need in a timely and efficient manner. With your exceptional communication and organizational skills, you will be responsible for facilitating the sourcing, ordering, and delivery of parts to our customers. This is a fantastic opportunity to be part of a dynamic team and make a meaningful impact on our customers' experience.

Responsibilities

• Coordinate with suppliers to source and order parts requested by our customers.
• Monitor inventory levels and ensure the availability of commonly requested parts.
• Track and maintain accurate records of parts orders, delivery status, and customer information.
• Collaborate with warehouse and shipping team to ensure smooth and timely delivery of parts.
• Conduct periodic inventory audits to identify discrepancies and take corrective actions.
• Assist customers with inquiries related to parts availability, pricing, and delivery times.
• Process returns and exchanges in accordance with company policies.

• High school diploma or equivalent.
• Proven experience in parts facilitation or a related role is preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficiency in using inventory management systems and MS Office applications.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Basic knowledge of automotive parts is desirable but not required.
• Customer-centric approach and commitment to providing exceptional service.