Administrative Collections Specialist

Administrative Collections Specialist

The State's Largest Heating and Cooling company is HIRING!

We are looking for a Collections Specialist to join our team.

As a Collections Specialist, your role will be to develop, implement, and maintain an effective collection process for multi-state accounts. You will be responsible for managing payment plans, providing professional customer service, and collecting bad debt accounts.

To excel in this role, you will need to be highly organized and have above-average Excel skills. You will also need to be deadline-sensitive, as meeting collection targets is critical to the success of this role.

Your main responsibilities will include making inbound and outbound calls, utilizing approved letters for additional contact, and handling customer inquiries in a timely manner. You will need to handle all calls in a professional, yet firm manner while following the Fair Debt Collection Practices Act (FDCPA) guidelines, Fair Credit Reporting Act (FCRA), and all other state/federal laws.

You will need to maintain a route of accounts by utilizing approved collection strategies and recognizing the importance of cost containment. You will also need to perform skip tracing for verification of residence, social security, and phone numbers.

In cases where payment in full is not possible, you will need to set reasonable payment arrangements to obtain the balance in full. You will also need to review delinquent accounts considered to be uncollectible and ensure maximum efforts have been taken before assigning exhausted status to the account.

It will be important for you to adhere to policies and procedures and assist in special projects, including compiling statistical data, preparing documents, and maintaining files. This will require you to have excellent communication and interpersonal skills to work collaboratively with your colleagues and other stakeholders.

Overall, your role as a Collections Specialist will be hands-on and require a high level of attention to detail to ensure the successful recovery of bad debt accounts.

As a locally-owned HVAC company, we provide great Benefits for You

Salary: $50,000 - $60,000 plus commission.

401k Retirement Plan

Health, Dental and Vision Insurance

Outstanding Culture and Work Environment

Come join a winning TEAM!